Keeping your heat exchanger plate intact

It’s important that your heat transfer plate remains in good condition. If it sustains damage it won’t transfer heat effectively to your machine and as a result, you may find that your machine doesn’t function correctly. 

The original silver heat exchanger plate, which worked on both gas and induction stoves, may delaminate into separate layers or bow out of shape if it’s left on the heat for too long, pre-heated or cooled with water. If this happens it won’t transfer heat to your machine.

If using a wok burner we recommend using a low to medium heat with both the original silver plate as well as our new, black heat transfer plate. These produce more heat than standard domestic stoves and can cause damage to the plates if used at higher settings.

Replacement plates are available if required:

  • Heat transfer plate: this plate works on both gas and electric domestic stoves. It will not work on induction stoves. You can buy it here.
  • Induction plate: this plate is designed to work on induction stoves. It will not work on gas or electric stoves. You can buy it here.