Terms and Conditions

Support

Your 9Barista has been designed, manufactured and tested with care and with longevity in mind. It’s important that you follow the instructions included with your machine; if you look after your 9Barista and use it properly it should last you a lifetime.

If you have any trouble with your 9Barista, please send an email to hello@9barista.com and we’ll do what we can to get you back on track. Please include a complete description of any problems you’re having, including photos or videos as well as the serial number of your machine (you’ll find this engraved on its base).

Warranty

We offer a 2 year warranty on both parts and labour on all non-consumable parts, excluding any damage or wear caused by accident, abuse or incorrect use.

We consider the following parts consumables:

  • All o-ring seals
  • Thermal safety ring (one spare ring is included as standard)

Under normal use these consumable parts should last years and years. But it is possible that over time they may need replacing. Any damage, wear or issues with these parts is not covered under our warranty. We sell all consumables at 9barista.com at cost price.

Spare Parts

If you have problems with your machine after your warranty has ended, or you accidentally damage something – don’t worry – we have you covered. We offer a complete selection of spare parts for sale at 9barista.com to allow you to repair your machine. Get in touch if you need help!

If we ask you to send your 9Barista back to us for repair, we’ll cover your postage if the repair is covered under warranty. Otherwise we ask that you pay that cost.
Please make sure that the 9Barista is suitably packaged for delivery. Damage caused in transit due to inadequate packaging will not be covered by us.

Returns

If you’re not happy with your 9Barista – for whatever reason – you can return it for a full refund within 14 days of receiving your machine. Please contact hello@9barista.com with the details of your original order and we’ll get the process started. We will refund the original shipping costs, although we will not cover the shipping cost of returning your machine to us.

Liability

To the extent permitted by law or statute, Giocoguado Ltd excludes all liability for:

  1.  Any injury damage or loss resulting from failure to operate 9Barista in accordance
    with the instruction manual or from other improper use; and
  2. Any indirect or consequential loss or damage howsoever caused.