Shipping

Spare parts can be shipped with Royal Mail or FedEx.

If shipped with FedEx then duty and tax will be automatically added at checkout. If shipped with Royal Mail then duty and tax is dealt with as follows:

• Germany, France and UK: duty and tax is already included in all spare part prices.
• Within the EU: duty and tax is calculated and collected at checkout on Royal Mail orders of less than 150 Euros. Orders over this cost will not be inclusive of duties and taxes but you will be given an estimate for how much these charges will be at the checkout.
• Australia: duty and tax is calculated and collected at checkout.
• Orders outside the UK, Australia and the EU: will not include duty and tax, but it will be estimated so that you know what to expect.

For import duty and tax refunds, you will need to contact your local FedEx office and they will be able to provide the specific process for obtaining a duty / tax refund in your country.

FedEx ships worldwide. See below for estimated shipping times, once collected by the courier:

FedEx Domestic Next Day

UK: End of next business day

FedEx International Priority

Europe: Up to 3 business days, often just 1 or 2 days. 
USA: Up to 3 business days, often just 1 or 2 days.
Rest of World: Up to 5 business days

FedEx International Economy 

Europe: Up to 5 business days
USA: Up to 5 business days
Rest of World: Up to 7 business days

Customers can choose to use Royal Mail postage for most small spare parts, it’s cheaper than FedEx, but slower. Royal Mail shipping times are approximately:

Royal Mail Tracked 24 (Domestic)

UK: Up to 2 business days

Royal Mail International Tracked and Signed

Europe: Up to 10 business days
USA: Up to 10 business days
Rest of World: Up to 15 business days. 

Please Note: We do not use Royal Mail to ship 9Barista machines, only FedEx. 

If you are ordering to a temporary address, please be aware that we cannot accept any liability for packages that arrive late. You will need to get in touch with someone at the temporary address or the courier directly.

FedEx can ship to business addresses within the EU, but we may require additional information. Please ensure that you add your business EORI and VAT number at the checkout if your order is a business transaction.

If your order is for personal use, but it is being sent to a business address you do not need the EORI and VAT number. You will just need to add "FAO: YOUR NAME" in the company name field at the checkout. 

Orders shipped with FedEx cannot deliver to PO boxes. They can deliver to the front security gates of military bases, but are unable to enter. Unfortunately Royal Mail is unable to deliver to military addresses, particularly APO, DPO or FPO addresses.

We are also unable to ship to freight forwarding companies or storage units. Orders placed with either of these address types will be cancelled. Orders suspected to be placed with the intention of resale will also be cancelled, with credit card fees deducted from the refund. Please see our terms and conditions for further information.

Some countries will require some additional information to ensure your shipment passes through customs. Without it, customs will send the machine back to the UK, so please provide it at checkout. If not provided, we will have to request it from you as without it we won’t be able to process your order. These countries are as follows:

South Korea:Personal Customs Clearance Code (PCCC)

Spain:NIF

Turkey:TR ID number

Indonesia:NPWP number, or personal ID, driving license or passport number

We can ship 9Barista machines to mainland China. However, if you wish to order more than one machine, please contact us first as Chinese customs do not allow the shipment of more than one ‘item’ to personal recipients in mainland China. We’d need to send each machine separately. This restriction does not currently apply to Hong Kong