Your questions, answered
Payment and Shipping
What payment options do you offer?
We offer a range of local payment options based on your region and currency. To find out which payment options are available to you, you should be able to see these on the product page and at the checkout.
Are sales tax and import duties included in the price?
Yes, all taxes and import duties are either included in the price or conveniently calculated at the checkout for you for easy shipping.
How long does it take to ship?
All orders are shipped next day from our Cambridge HQ Monday to Friday where possible.
What countries do you ship to?
We ship globally with a few exceptions, see our shipping page for the most accurate information regarding shipping restrictions.
Customer Support and Returns
What is your policy on returns?
If you're not satisfied with your order, we offer no-fuss returns. For more details regarding returns please see our full policy here.
Where can I get in touch?
If you need to get in touch with one of our team, you can contact us at hello@9barista.com
